How to use the Door to Door service
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Door to Door is an origin-to-destination advanced reservation transportation service for seniors, persons with disabilities and general public. Rides must be scheduled 24 hours in advance, except when scheduling with Medicaid: 2 days’ notice is required. Door to Door services are operated Monday through Friday, 8am to 4pm throughout all service areas. All TCT door to door buses are accessible to persons with disabilities and all buses are equipped with wheelchair lifts.
TCT Door to Door vehicles travel to areas (businesses, residencies, etc…) within designated service areas. Door to Door trips must begin and end in the same service area (for example: the Berlin Door to Door bus can only service the towns listed below and may not travel to outside towns).
TCT Door to Door service areas are:
Berlin- Serving Berlin, Gorham, Milan, Dummer, Randolph and Shelburne.
Lancaster- Serving Lancaster, Whitefield, Groveton, Jefferson and Northumberland.
Colebrook- Serving Colebrook, Pittsburg, Stewartstown, Columbia, Stratford and Errol.
North Conway- Serving North Conway, Center Conway, Conway, Redstone area, Albany, Madison and Silverlake.
Tamworth- Serving Tamworth, West Ossipee, Center Ossipee, Ossipee, Chocorua, Moultonborough, Sandwich, Tuftonboro, and Wolfeboro.
The base fare for Door to Door service varies per boarding. The fare will be based on the number of town zones you travel. Exact fare for the entire trip is required and must be paid upon boarding your first bus. Drivers cannot give change. When you schedule your trip the dispatcher will tell you the exact fare required for that trip. Seniors age 60 and above are eligible to ride for a suggested donation.
Personal Care Attendants may ride for no charge as long as it is deemed necessary for the companion to ride along and the PCA must board and depart the bus at the same stops as the assisted passenger. Please call (603)-752-1741 or TTY: 711 and notify the dispatcher if a PCA will be accompanying a passenger.
With every scheduled trip, you will have a 30-minute pick-up window (for example: 11 a.m. to 11:30 a.m.). Because your ride may arrive any time within that 30-minute window, you must be ready and waiting to go at the start of the window. Once your trip is scheduled and you board the vehicle, you may not change your destination. Vehicles are not allowed to go into driveways and drivers are not allowed to lose sight of their vehicle at any time. If you are not present when the vehicle arrives, the driver will wait five minutes. After five minutes, the driver will mark you as a no-show. There are penalties for excessive no-shows.
If a trip needs to be canceled, you are urged to cancel it as early as possible by calling (603)-752-1741 or TTY: 711. Trips must be canceled up to 2 hours prior to the scheduled ride time without penalty. If you cancel a trip after that time, you will be marked as a no-show.
If a Door to Door customer is a no-show for the first part of a round trip, TCT will not automatically cancel the return trip. It is the customer's responsibility to call and cancel if the return trip will not be needed. Failure to cancel the return trip will result in a
no-show.
For complete Tri-County Transit guidelines and policies please visit our Services page or our Riders Guide page.
Tri-County Community Action Program, Inc is dedicated to improving the lives and well-being of New Hampshire’s people and communities. We provide opportunities and support for people to learn and grow in self-sufficiency and to get involved in helping their neighbors and improving the conditions in their communities.
Tri-County CAP is a nonprofit, multi-program agency with many projects and service locations. If you are unable to find the information you need about TCCAP or any of its programs on our website tccap.org, or please call our Central Office in Berlin at 603-752-7001, or call one of our community contact centers located throughout northern New Hampshire.
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